The hotel offers amenities for your comfortable stay and unforgettable experiences
Cozy Elegance
“The room was exceptionally warm and comfortable, exuding a classic hotel elegance that made our stay truly special.” view full review
Delicious Buffet
“The buffet dinner offered a wide variety of beautifully prepared dishes, all at a reasonable price considering the stunning surroundings.” view full review
Must-Do Tour
“The Iceberg Explorers tour was a highlight of our trip, providing amazing views of Lake Tasman and lovely experiences.” view full review
Luxurious Comfort
“The newly renovated rooms featured lovely views and comfortable beds, making it hard to leave at the end of the day.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Hiking
Guest Parking
Electric kettle
Services
Housekeeping
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour
Dining
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Children's play area
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Sun terrace
Garden area
Room features
Free Wi-Fi in rooms
Heating
Soundproofed rooms
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
89 Terrace Road,
Aoraki / Mount Cook,
New Zealand,
8770,
Canterbury
Map view
89 Terrace Road,
Aoraki / Mount Cook,
New Zealand,
8770,
Canterbury
City landmarks
Hooker Valley Track
Hooker Valley Track
1.5
km
Sir Edmund Hillary
640 m
Hermitage
Sir Edmund Hillary Alpine Centre
640 m
1 Larch Grove
Department of Conservation
1.9
km
Governors Bush Walk
1.2
km
Ski Area
Mount Cook Heliski
1.2
km
Bowen Dr
Public Shelter
1.2
km
Kea Point Walk
1.5
km
Terrace Road Aoraki
Glacier Explorers
1.9
km
Kea Point Track
1.9
km
Hermitage Hotel
Big Sky Stargazing
1.9
km
Aoraki National Park
1.9
km
Old Mountaineers' Cafe
Southern Alps Guiding
1.9
km
1 Larch Grove
Aoraki/Mt Cook National Park Visitor Centre
1.9
km
Old Mountaineers' Cafe
Glacier Kayaking
1.9
km
Mount Ollivier
2.2
km
Mueller Lake Lookout
2.4
km
Freda's Rock
2.4
km
Mount Cook National Park 7999
Kea Point
2.7
km
Rad's Fotopoint
2.5
km
Mueller Lake
2.8
km
Red Tarns
2.6
km
Kea Viewpoint
2.6
km
Camping
Mueller Hut
2.7
km
Sealy Range
2.9
km
Sealy Tarns Viewpoint
2.7
km
Mueller Hut Route
2.9
km
Mount Cook National Park
The Second Swing Bridge
3.1
km
Mueller Glacier
3.6
km
Nearby
Aoraki Mount Cook Visitor Center
290 m
Restaurants
The Alpine Restaurant
50 m
Terrace Road The Hermitage Hotel
Old Mountaineers' Cafe
190 m
3 Larch Grove Aorkai Mt Cook Village
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
7.4
Location
9.0
Service
7.1
Dining
7.4
Guest reviews
7.4/10
based on 8 reviews
8.4
8.4/10 based on 1881 reviews
Pat
United Kingdom,
March
2024
7.0/10
The hotel had stunning panoramic views of Mt Cook but was affected by noise from the elevator and loud visitors. The service was helpful but needed more training and strict rules made guests uncomfortable. The location, surrounded by snow-covered mountains, was the standout feature. The dining experience was a mix of amazing dishes and disappointing options. Overall, a lovely location with some service and noise issues.
Rooms
7.0
The rooms were big with lots of space for luggage and relaxation.
Service
6.0
The service was helpful but could benefit from more training.
Location
9.0
The location was spectacular, surrounded by snow-covered mountains.
Dining
8.0
The dining had amazing dishes but also some disappointing options.
Facilities
5.0
The facilities were standard without any standout features.
Julia
United Kingdom,
February
2024
7.4/10
The hotel offers great views at a reasonable price off-season and the rooms are very tidy. However, the lack of soundproofing can be a downside as noise from outside and above can be heard.
Rooms
8.0
The rooms have great views and are very tidy, but lack soundproofing.
Service
7.0
The service had some ups and downs, from feeling unwelcome initially to being accommodated in different rooms. It could take a while to get your order.
Location
9.0
The location is unbeatable with unobstructed views of Mt Cook and surrounding mountains, offering great walks. However, food services on-site were limited.
Dining
6.0
The dining experience was average with diverse options but lacking in quality considering the cost. Some improvements are needed in the restaurant.
Facilities
7.0
The facilities are decent but limited on-site food services were a drawback.
Joey
United States,
November
2023
7.8/10
My stay at the hotel was exceptional. The rooms were spacious, clean, and had good views of Mt Cook, plus the comfy beds ensured a restful night's sleep. The hotel never felt crowded, offering a great atmosphere for relaxation with a stunning view of the mountains right from the room.
Rooms
9.0
The rooms were serviced till after 5 pm despite the hotel not being very busy and had good views and comfy beds. It did not feel crowded and was great with a good view of Mt Cook.
Service
7.0
The service was a mix of experiences. On one hand, it took an inordinately long time to check in due to the busy front desk without regard for waiting guests. On the other hand, the staff was friendly and prompt in providing us with a full set of towels. However, there was a lack of information about dining options in the village, which felt misleading.
Location
8.0
The location of the hotel was stunning, right in the midst of the mountains offering amazing views of Mt Cook. However, the hotel being quite remote meant slow internet connection, but for those who enjoy being close to mountain walks, it's a perfect spot.
Dining
8.0
The dining experience was exceptional with a wide, global selection, better than most, and a great range of food to choose from. The pricing was reasonable for the quality of food offered, though dining prices at 65 NZD per person may not suit everyone's budget.
Facilities
7.0
The hotel provided adequate facilities ensuring a comfortable stay. However, the pricing for some services may not align with everyone's expectations of value for money.
Barry
United States,
August
2023
8.4/10
I stayed at a hotel with direct views of stunning Mt Cook, which was unexpected but surprisingly beautiful. The room, although not the one I had originally booked, was spacious and had a minimalistic design. The service varied throughout the day but was exceptional when we were upgraded by a thoughtful staff member who understood our desire for a perfect view. The unbeatable location with unobstructed views of Mt Cook and the surrounding valley mountains more than made up for any shortcomings. The dining experience was diverse, with some fabulous breakfast options. Overall, a comfortable stay with incredible views and delicious food.
Rooms
8.0
The room I stayed in had a direct view of Mt Cook, which was a pleasant surprise. It was large, generic in style, but minimalistic.
Service
7.0
The service was a mix of cold efficiency and warm friendliness, but it stood out when a staff member upgraded us to a room with a perfect view.
Location
10.0
The hotel's location with unobstructed views of Mt Cook and the surrounding valley mountains was simply unbeatable. Being part of an official Dark Sky Reserve made it even more special.
Dining
9.0
The dining experience offered a diverse selection, including a fabulous breakfast buffet with spectacular options that impressed me.
Facilities
8.0
The hotel had a range of facilities that enhanced the overall experience.
Dave
United Kingdom,
June
2023
7.6/10
The hotel offers a wonderful view of Mount Cook and spacious rooms that are clean and decent. The service is friendly but somewhat lacking due to staff shortages. The dining options are varied, with a particular highlight in the Alpine Room. The location is ideal for hiking and enjoying the breathtaking scenery.
Rooms
7.0
The rooms were decent in size and clean.
Service
7.0
The staff was friendly and efficient.
Location
9.0
The hotel provides a wonderful view of Mt. Cook, with great hiking nearby.
Dining
8.0
The dining experience was very good with lots of selection.
Facilities
7.0
The facilities were adequate for a comfortable stay.
William
United Kingdom,
June
2023
7.8/10
The hotel's location is possibly the best feature, offering dramatic views overlooking the beautiful lake within driving distance of Mt Cook. The rooms, although small, provided an excellent view from the balcony. The dining options were disappointing with only Western food available but the global selection was diverse. The service was thoroughly enjoyable, but there was a delay during check-in. Overall, a great location with some minor drawbacks in dining choices and room size.
Rooms
7.0
The rooms, albeit small, offered an excellent view from the balcony, partially obstructed by the veranda roof. The size was below average, not exceeding 15 square meters, around 18 if counting the bathroom.
Service
8.0
The service was thoroughly enjoyable, with friendly staff, but there was a delay during the check-in process.
Location
9.0
The hotel's location is possibly the best feature, with dramatic views of the lake and Mount Cook visible from the rooms.
Dining
7.0
Facilities
8.0
The hotel had various facilities but lacked seating in the cafe area.
Maurice
United Kingdom,
June
2023
7.6/10
The hotel offers mixed experiences, with divine views of the mountains and Aoraki while facing the parking lot of Mt. Cook. The service standards vary from cheerful professionalism to disappointment, especially during the Happy Hour. The location is exceptional, providing stunning views of Mt. Cook and great service to explore nearby attractions. Dining may be hit or miss, with limited options and varying quality. Overall, a stay here can be rewarding if expectations align with the unique features and potential shortcomings.
Rooms
8.0
The room was wonderful with a divine view of the mountains and Aoraki.
Service
7.0
The service ranged from high-standard professionalism and charm to unfriendliness and being cheerless.
Location
9.0
The location directly below Mt. Cook provides a wonderful view of the mountains and the wide open valley with great service and accommodations.
Dining
6.0
Facilities
The facilities offer views of the mountains and accommodating services.
Nick
United States,
April
2023
7.2/10
The hotel has stunning views of Mt. Cook and comes complete with a balcony and en-suite. However, the room was not ready for check-in upon our arrival, and the temperature was a bit warm, making sleep uncomfortable. The rooms appeared tired, grubby, and badly maintained.
Rooms
5.0
The rooms offer stunning views of Mt. Cook and come complete with a balcony and en-suite.
Service
8.0
The staff confirmed that all others paid the same price we did and were extremely friendly and helpful. However, they asked us to come half an hour later.
Location
9.0
The hotel's location is perfect for Mount Cook activities and convenient for walks around Mt. Cook. It is one of the few in town and offers an incredible view of Mt. Cook, Mountain Sefton, and Mountain Foothill.
Dining
7.0
The raw fish was a nice touch.
Facilities
7.0
There was shampoo and conditioner dispensers in the room, and the new area provided an amazing view of Mt. Cook.
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